Quality

Ferlito’s quality policy is based on the following principles: to meet and exceed the needs and expectations of customers; to promote a family environment that allows employees to develop their skills by encouraging their motivation; Continuous improvement of the quality management system; collaboration with suppliers responsible for the quality of the resources they provide. The company seeks to exceed market expectations by constantly improving the services provided and the quality of products, by continuously focusing on the latest technological means and training its employees.

CUSTOMER SATISFACTION

Customer Loyalty

Meet Customer Requirements

Customer Follow-up

Customer Satisfaction Survey

CONTINUOUS IMPROVEMENT OF THE QUALITY OF PRODUCTS/SERVICES

Maintenance of Equipment

Verification/calibration plan control and compliance with MMSE (monitoring and measurement equipment)

Compliance with customer requirements, applicable legislation and standards

PRODUCTION PROCESS AND PRODUCT QUALITY

Detect and correct errors by preventing their recurrence in order to achieve a level of excellence in the work performed

Determine the need for action to address causes of non-compliance

Inform the relevant departments of the problems identified, suggesting and implementing improvements where possible

Process optimization for more efficient use of resources

Branch Management Commitment to Quality System Certification (AENOR)

SKILLED HUMAN RESOURCES

Initial and Continuing Training

Productivity Prices

Events

Benefits

CERTIFICATION

FERLITO – Ferros do Litoral, S.A. is a proud company certified by AENOR with the ISO9001:2015 standard and by IQNET, distinguished by its continuous commitment to quality since its first certification in 2009.

Since its inception, FERLITO has been dedicated to implementing and maintaining a quality management system that ensures customer and partner satisfaction as well as compliance with all regulatory requirements. Achieving and maintaining ISO9001:2015 and IQNET certifications is the result of a continuous commitment to continuous improvement, reflecting our vision to provide the best service.

We believe that quality is an essential value and that’s why we work daily to improve our processes, listening and responding to the needs of our customers.

AENOR - Gestão de Qualidade - ISO 9001

IQNET - The International Certification Network